On Saturday, November 14, the technology company Microsoft said it had fixed the problem behind a major global outage.
The disruption began on Thursday, November 12. It lasted more than a day.
The outage hit Microsoft 365 services, including Outlook email, Teams, Copilot and SharePoint.
Businesses, government offices and individual users in more than 70 countries were affected.
Graphic: News Anek, from the facts in this report
In India, the impact reached office email and airline customer support.
If your office runs on email and online meetings, your work may also have slowed down.
Key points
- Microsoft says the global outage has been fixed and services are restored.
- The problem started on Thursday, November 12, and lasted more than a day.
- Outlook, Teams and Copilot were hit in more than 70 countries.
- Microsoft says the cause was a technical issue, not a cyberattack or AI.
So what caused the outage?
Microsoft traced the problem to a technical issue.
It was linked to an earlier network capacity upgrade, which showed up after a more recent network change.
The company ruled out a cyberattack and an artificial intelligence agent as the cause.
It said the issue was not related to cyber threats or AI.
How did it affect airlines in India?
IndiGo said its email support was disrupted and it might not receive customer emails.
It asked passengers who need urgent help to use its website or app.
Akasa Air also reported delays in its email support.
Air India said its flights were running normally and that it had rerouted its emails.
Flight operations were largely unaffected.
What happens next for users?
Microsoft restored services step by step, checking stability at each stage.
The company says some email backlogs may still take time to clear.
Puneet Chandok, President of Microsoft India and South Asia, said the company regretted the disruption.
Microsoft has promised a detailed report explaining what went wrong.
